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Most CMDs of state-run banks have taken a leaf out of Barack Obama’s ‘change’ mantra to send out fever-pitch messages to consumers. Stylish TV ads, chic logos and slick new launches are communicating their change. But just as Obama is discovering the difference between ‘campaigning’ and ‘implementation’, PSBs will need to wake up and smell the coffee, says Aditi Prasad. For now however life rocks for PSBs - as the global turmoil is boosting their credibility among the young and old alike
Sujeet Beura is the dapper, 33-year-old Accounts Director at a thriving ad agency in Mumbai. When he is not fighting the mad traffic to get to work, Beura concentrates his creative energies on ways to add value to client State Bank of India (SBI) – his agency is one of the eight empanelled with the bank. The fact that the global financial crisis has cast a shadow on SBI’s biggest competitor and private bank ICICI is simply a convenience that divine intervention has pushed his way. So convinced is Beura of SBI’s expertise that sitting in his plush office at Church Gate, all he can think about is shifting his personal savings account to the state-run bank, a move he wouldn’t have contemplated a year ago. After all, SBI then was for the old and doddering, while smarter and sexier private & foreign banks were for his generation.
But things have changed over the last few months. For one, ATMs of his ‘private bank’ are almost always ‘out of order’ – or at least when he needs urgent cash; and two, the global crisis has made him jittery and he wants his hard-earned money safe from the clutches of private and foreign banks. “SBI is more reliable. God forbid there’s some financial chaos here; then at least my money would be safe,” he avers. He swears that his preference for SBI is not dictated by the mere fact that the bank is a client but because of their long-standing credibility. “Besides, I’m 33 and planning to take my first home loan now and SBI is offering the most competitive interest rates,” he adds.
Beura’s musings are not unfounded. The findings of the exclusive 4Ps B&M and ICMR survey echo a similar sentiment. More than 51% respondents said that they trust state-run banks more when it comes to credibility and future security. Interestingly, the survey has been conducted in India’s five metro cities (across 836 respondents) – where till only some time ago private and foreign banks dominated both in actual market share and in consumer mind space. Welcome news for PSBs, many of whom are now vying to win back market share in these very metros. SBI for one, which hogs the chunkiest market share at an all-India level (42% of its branches are located in rural areas, with little competition from private banks), is planning its next ad campaign in a sleeker avatar to appeal to both retail and corporate consumers in these big cities. Explains Beura: “Currently SBI is reassuring people with the slogan The Banker for Every Indian. The next quarter, they are likely to launch a new positioning for SBI, targeted specifically at the metro audience.” Nationalised banks had lost the plot in metros and big cities when private banks came in. In aggregate deposits, the share of PSBs declined from 92% in FY 1991 to 73.9% in FY 2008; in advances, the share of PSBs fell from 92% to 72.5% in the same period, the losses mostly accruing from metros.
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Source : IIPM Editorial, 2009
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